|The ITIL® 2011 Foundation is the entry level qualification
which offers candidates a general awareness of the key elements, concepts and
terminology used in the ITILÂ® Service Lifecycle, including the linkages
between Lifecycle stages, the processes used and their contribution to Service
is the comprehensie framework, a base on
which IT Processes are composed within IT company. The Foundation Certificate
in IT Service Management (ITIL Foundation) is a proof that the person posessing
the certificate understands various processes and relations between them.
There are 12 main areas that the ITIL Foundation is focused
on. These areas are divided between Service Support and Service Delivery.
Service Delivery processes / functions are:
Service Desk as the only function in Service Delivery
consists of the following processes:
Service Level Management
IT Service Continuity Management
In our portal we describe each of the area in more detail.
Going forward we will see each chapters , till then I request all users to read
and provide feedback on the post.
The syllabus will guide the design, development and use of
training materials as well as training aimed at raising individual’s
understanding of, and competence in, IT service management as described in the ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL
Service Operation, ITIL Continual Service Improvement, ITIL Introduction and
ITIL Glossary publications. The syllabus has been designed with ease of
reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL Foundation certificate in IT service
management have to complete all units and successfully pass the corresponding
examination to achieve certification.
Training providers are free to structure and organize their
training in the way they find most appropriate, provided the units below are
sufficiently covered. It is strongly recommended that training providers do not
structure their courses by simply following the order of the training units as
described in this document. It has been designed to be flexible so that
training providers can add value as appropriate. The recommended number of
study days is 3 when taught in a classroom environment, which can include the